Blogs

At Sensentia, we believe the best technical solutions have humans at heart

CMS CY2025 Final Rule Implications

CMS CY2025 Final Rule Implications

The Centers for Medicare & Medicaid Services (CMS) released the final rule for the contract year 2025 (CY2025) Medicare Advantage and Part D programs on April 4, 2024. And it’s causing quite a stir for many folks! How will this affect payments? How will this...

The Power of Plain English

The Power of Plain English

According to the Department of Health and Human Services, only about 12 percent of Americans have proficient health literacy skills, meaning few people can both understand and use healthcare terminology. Wow!  When we consider that low number, it’s easy to see...

Metrics that Matter: The Key for Service Success

In the world of call centers, service teams live and breathe metrics. Even before big data made a splash in our world, call centers were known to operate based on the numbers. This is how we scale up and down, how we measure and meet capacity, how we improve our...

Do you know your metrics?

Do you know your metrics? Honest talk here: can you recite your stats and metrics if your CEO or board asked you for them right now? Could you access them within minutes? How hard would it be to attain the basic info you need to know how your team is performing? ...

How Sales Teams Can Break from the Insanity 

Why Sales Teams Get Stuck & What You can Do About It: Albert Einstein is known for saying insanity is doing the same thing but expecting a different result. So, why are we doing the same things we tried last year that didn’t deliver?  Sales teams can be...

Are You Stuck in the Past?

The Old Way of Selling Doesn't Work… Let’s be real here. There’s a lot about the traditional methods of selling plans that is clunky, inefficient, and often full of errors. If your team is relying on a “CTRL + F” approach to piece-mealing information together, your...

Make or Miss Your Sales Numbers?

At certain points in the year, people start pointing fingers, especially when sales numbers aren’t hitting where you’d hoped. For any healthcare sales team, you are always looking to elevate your sales game and avoid the finger-pointing that ensues when numbers are...

The Calm Before the Storm: Customer Service in Healthcare

Real talk here… We all know what’s coming after the new year, and at the end of the year, call centers are experiencing the calm before the storm. We all know the influx is about to come in just a few short weeks where customers have questions…and LOTS of them..The...

Is Your Customer Service Team Ready for January 1? 

Faster, More Efficient Service Calls Aren’t Just a Dream! The Problem: Massive influx of service calls your team may not be prepared to manage.  The Solution: ServiceSense The rumblings are all off in the distance. Right now, call centers are all focused on...

Are Your Sales Numbers Lagging Behind? 

Trending or Trailing in Your Sales Targets?  By late November/early December, most sales leaders know whether or not they’re on track to meet sales targets. Those doing well, we salute you! It’s a great feeling to have. Of course, we also know sales teams don’t...

Still Using CTRL F to Find Answers?

Still Using CTRL F to Find Answers?

Did you know that many customer service representatives search between 10+ different windows, trying to find the right answer to a benefit question when they’re on the phone with a member?  What the "F"? Using “CTRL + F” to search through multiple documents to...

Augmenting Human Intelligence

Augmenting Human Intelligence

As technology has progressed through the centuries, more and more tasks have been automated—that is, more work that previously was performed by humans is now being performed by machines. We’ve had such success in this endeavor that we often take it for granted, but...