Ask the average person on the street how they feel when they call in to a company and get a robotic voice first. Now, ask them how they feel when that voice says “tell me what you need…I can understand anything you ask,” but then that voice doesn’t actually understand them. 

Odds are, you can almost feel your own blood boiling because you’ve had an experience like that before too. We all just want to talk to a real human. 

AI isn’t all that bad, right? We know that, but there are clear instances where AI just isn’t quite there yet (our phone example here is one of them). In this instance, a phone automation is asking AI to replace a human, and it’s just not quite cutting it. This is where maybe AI shouldn’t be the frontliner. 

Instead, we shouldn’t be looking for AI to replace humans, but instead enhance humans. AI provides some immense value for us in the world of customer service, but let’s be very clear: there’s something intrinsically valuable about a real, live human being. So, what’s AI’s role? It’s to enhance our abilities as humans to provide that customer service. 

That’s why the AI solutions within Sensentia’s suite of products is so amazing. It allows your amazing customer service reps to improve accuracy, increase speed on calls, get providers and participants the information they need, and all with less training that what we’ve done previously. 

All of this leads to improved KPI metrics for your call center, while improving all around satisfaction. 

Your reps end calls with smiles and thank you's instead of “less than nice sentiments” and slammed phones. 

We’re all in this to provide top notch customer service, so if there’s an AI solution that allows you to enhance the experience without compromising the ever-essential human element of the equation, wouldn’t you do it? It’s been a no-brainer for us and our existing clients. We’d love to show you how it can help you too. 

If you’re looking to retire the old ways of servicing members using handbooks, PDF’s, and other supplemental materials with CTRL+F and reps trying to match case to find answers and convert your information into an AI-fueled electronic repository that truly innovates and supports your reps, look no further, Sensentia has your solutions. Our AI and ML combination provides legal liability accuracy supporting any plan, benefit, coverage, or cost question, and we speed up calls allowing you to save significant amounts of money in handle time, while improving your overall KPI’s and reducing turnover significantly! Check us out, you won’t be disappointed.