Clear the Clouds of Complexity Around
AI Powering Healthcare Engagement and Wellbeing
Verified solutions supporting over 10M lives, utilized by Fortune 50 Market Leaders
Sales and Service Team performance is increased through speed to proficiency and elevated representative expertise.
Significant savings in handle time reduction and staffing needs through increased representative productivity.
Your one stop shop for omni-channel solutionsOur solutions can be deployed through multiple mediums to serve your consumers or members, and easily integrate with most major CRM’s.
Solutions for Sales Teams
Our innovative AI-powered solutions revolutionize the shopping experience, and significantly improve the way prospective members shop and identify the most suitable plans. Whether selling in a contact center, on a website, or in the field, our system delivers a seamless and engaging shopping experience across all channels that delivers increased performance at reduced costs.
Our innovative AI-powered solutions significantly improve the Member Experience by delivering an optimized way of servicing members increasing CSAT, NPS, first call resolution, and representative productivity.
Improve Sales Performance
Our SalesSense solution delivers an optimized shopping experience that provides agents and prospective members support through the entire sales process. For sales teams it will deliver increased overall sales as well as improved conversion rates on a “call to sale” or “lead to sale” basis, reduced handle time, complaints, and turnover, while increasing agent productivity requiring less staffing to service the same volume of leads or calls YoY. Customers often use the savings for reduced handle time and reduced required staffing to pay for the solution and maintain budget-parity.
Improve Customer Service
Our ServiceSense solution delivers an optimized consumer experience that provides members or representatives the support they need to receive or provide excellent service. For service teams it will provide increased CSAT, NPS, accuracy and consistency of answer, and first call resolution, and representative productivity, while significantly reducing handle time requiring less staff to service the same volume of calls YoY. Customers often use the savings for reductions in handle time and required staffing to pay for the solution and maintain budget-parity.
Improve Star Ratings or Ratings in General
Our innovative solutions improve the level of service, efficiency, and performance to a large degree for sales and service teams. Customers rarely complain when they are provided excellent service supporting them with informed decision making.
Improve Employee Engagement and Reduce Turnover
Employees often leave a position due to lack of support or disparate processes causing frustration. Our solutions provide support through the entire sales or service process, ensuring answers to even complex questions are at employee’s fingertips. This way we avoid frustration, stress, burnout, and management escalations which increase handle time and lower consumer confidence. Our system empowers employees as experts and frees up management to provide sales or service stylistic coaching rather than answering numerous plan/benefit questions all day.
Remove inconsistencies between Sales and Service
Sensentia’s solutions when deployed across both teams use the same source data to ensure what is spoken about in sales conversations is supported in member conversations.