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Service

3 min read

The Storm Has Passed: Now's the Perfect Time to Revolutionize Your Call Center

The phones aren't ringing off the hook anymore. The post-enrollment frenzy has settled, and your call center has finally caught its breath. If you're like most healthcare call center leaders, you're probably enjoying this quieter period – but you're also thinking ahead. You know another busy season is coming, and when it does, you want to be ready.

Service

3 min read

It's Time to Stop Playing Customer Service Roulette with Your Call Center

Let's be honest – your current customer service setup probably isn't winning you any awards. While you've been clinging to those trusty PDFs like a security blanket, your competitors are quietly revolutionizing their call centers with solutions that actually work in 2025.

Service

3 min read

Why ServiceSense Is Worth the Investment: Superior Value Over Shallow Solutions

In today's competitive healthcare landscape, customer service teams face mounting pressure to reduce costs while simultaneously improving member satisfaction. The temptation to opt for the flashiest software solution is strong, especially when pressures are high. However, when it comes to equipping your customer service representatives (CSRs) with the tools they need to excel, you need something that truly delivers and has the track record to prove it.

Service

2 min read

Navigating Post-Enrollment Service Challenges: Efficiency Matters

The post-enrollment period can be overwhelming. After sales teams have successfully brought in new members, service teams face the challenge of managing increased call volumes while maintaining high retention rates and service quality. It's like running at full speed just to keep pace.

Service

2 min read

Transform Your Customer Service: The Hidden Cost of Inefficiency

The enrollment season is over, but your work is just beginning. As your customer service teams handle the influx of new members, you're juggling multiple priorities: maintaining high service levels, ensuring quality interactions, and driving member retention. While your sales teams have done their part, the pressure now falls on service to deliver an exceptional member experience.

Service

2 min read

The Right Mindset to Kick Off Successful Customer Service in the New Year

Customer service reps have been training and preparing. We’ve scaled up our teams in preparation for this influx of calls and the deluge of questions. It happens year after year, and yet somehow, we still hold our breath in anticipation for the start.

Service

2 min read

How Your Service Reps Can Maximize the Calm Before the Storm

In our world of healthcare insurance, we know the storm is coming for our customer service teams. It’s calm right now, but the craziness is not too far in the future. The smart, seasoned carriers are evaluating their approach right now and making sure they’re maximizing their efforts to be as ready as possible for the start of the year.

Service

3 min read

Think Differently to Get Game-Changing Results

If you’re looking for a way to make the upcoming year’s Q1 influx of service calls a success, you simply can’t afford to sleep on the job right now. Q3 and Q4 are incredibly important times to be building up your plan to succeed. We know how important a proactive approach can be, but we’ve also seen it with the carriers we work with.

Service

2 min read

The Perfect Customer Service Duo: Humans AND Technology

We live in a world today where we straddle the line between tech and people. And while many people are trying to lean one direction or the other, at Sensentia, we’ve realized the two are inseparable! We call this the one-two punch in customer service: you need tech for the humans, and the humans work better with the tech!

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