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FIERCE Healthcare: Industry Voices—Why the new hospital price transparency rules miss the mark

FIERCE Healthcare: Industry Voices—Why the new hospital price transparency rules miss the mark

by Sensentia | Mar 7, 2022 | Price Transparency

By Kyle Hicok Intentions were good, but the new federal rules that were supposed to make hospital bills easier to figure out are instead doing little to help. Hospital prices and reimbursements have long been a riddle wrapped around a cipher. Why the same surgical...

Sensentia | Transforming the Health Plan Member Self Service Experience

by Sensentia | Dec 21, 2021 | Video

Discover how Rosa can use our Virtual Agent to get instantaneous, complete, and accurate answers regarding her health plan. Sensentia provides a convenient way for Rosa to see all of the important details in her health plan, including price...
Case Study | CRM Integration

Case Study | CRM Integration

by Sensentia | Aug 16, 2021 | Case Study, Collateral

Sensentia uses artificial intelligence to reduce CSR handling time, increase first-call resolution, and...
Artificial Intelligence: The Secret Sauce for Improving Medicare Member Satisfaction and CAHPS Scores

Artificial Intelligence: The Secret Sauce for Improving Medicare Member Satisfaction and CAHPS Scores

by Sensentia | Apr 14, 2021 | Blog

The Centers for Medicare and Medicaid Services (CMS) has announced that Medicare Advantage (MA) Star measures are shifting and will be heavily weighted toward member experience. For 2021-2023, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey...
AgentSense | Exceptional Healthcare Customer Service Starts with AI

AgentSense | Exceptional Healthcare Customer Service Starts with AI

by Sensentia | Mar 29, 2021 | Collateral

With AgentSense, Your Members Will Get Exceptional, Consistent Customer Service Across Every...
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