CMS CY2025 Final Rule Implications

CMS CY2025 Final Rule Implications

The Centers for Medicare & Medicaid Services (CMS) released the final rule for the contract year 2025 (CY2025) Medicare Advantage and Part D programs on April 4, 2024. And it’s causing quite a stir for many folks! How will this affect payments? How will this...
The Power of Plain English

The Power of Plain English

According to the Department of Health and Human Services, only about 12 percent of Americans have proficient health literacy skills, meaning few people can both understand and use healthcare terminology. Wow!  When we consider that low number, it’s easy to see...

Metrics that Matter: The Key for Service Success

In the world of call centers, service teams live and breathe metrics. Even before big data made a splash in our world, call centers were known to operate based on the numbers. This is how we scale up and down, how we measure and meet capacity, how we improve our...

Do you know your metrics?

Do you know your metrics? Honest talk here: can you recite your stats and metrics if your CEO or board asked you for them right now? Could you access them within minutes? How hard would it be to attain the basic info you need to know how your team is performing? ...

How Sales Teams Can Break from the Insanity 

Why Sales Teams Get Stuck & What You can Do About It: Albert Einstein is known for saying insanity is doing the same thing but expecting a different result. So, why are we doing the same things we tried last year that didn’t deliver?  Sales teams can be...

Are You Stuck in the Past?

The Old Way of Selling Doesn’t Work… Let’s be real here. There’s a lot about the traditional methods of selling plans that is clunky, inefficient, and often full of errors. If your team is relying on a “CTRL + F” approach to piece-mealing information together,...