by Sensentia | Feb 22, 2024 | Blog
In the world of call centers, service teams live and breathe metrics. Even before big data made a splash in our world, call centers were known to operate based on the numbers. This is how we scale up and down, how we measure and meet capacity, how we improve our...
by Sensentia | Feb 22, 2024 | Blog
Do you know your metrics? Honest talk here: can you recite your stats and metrics if your CEO or board asked you for them right now? Could you access them within minutes? How hard would it be to attain the basic info you need to know how your team is performing? ...
by Sensentia | Jan 16, 2024 | Blog
Why Sales Teams Get Stuck & What You can Do About It: Albert Einstein is known for saying insanity is doing the same thing but expecting a different result. So, why are we doing the same things we tried last year that didn’t deliver? Sales teams can be...
by Sensentia | Jan 16, 2024 | Blog
The Old Way of Selling Doesn’t Work… Let’s be real here. There’s a lot about the traditional methods of selling plans that is clunky, inefficient, and often full of errors. If your team is relying on a “CTRL + F” approach to piece-mealing information together,...
by Sensentia | Dec 26, 2023 | Blog
At certain points in the year, people start pointing fingers, especially when sales numbers aren’t hitting where you’d hoped. For any healthcare sales team, you are always looking to elevate your sales game and avoid the finger-pointing that ensues when numbers are...
by Sensentia | Dec 26, 2023 | Blog
Real talk here… We all know what’s coming after the new year, and at the end of the year, call centers are experiencing the calm before the storm. We all know the influx is about to come in just a few short weeks where customers have questions…and LOTS of them..The...
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