Guided Selling. Stop Searching. Start Selling.
SalesSense: The guided, deterministic sales platform that eliminates agent guesswork and guarantees the right answer.
Don't lose prospects to the friction of complex plan research. SalesSense equips your internal sales teams with a seamless, step-by-step workflow that completely removes the cognitive load of benefit comparison. Powered by the same deterministic intelligence that drives our service operations, SalesSense allows agents to instantly answer the hardest coverage questions with mathematical perfection. Empower your frontline to ditch the PDFs, drop the hold times, and close deals based on transparency, accuracy, and unshakeable trust.
Increase sales
Reduce costs and complaints
Improve CSAT and Consumer Experience
SalesSense Benefits at a Glance
Up to 25%
Improved Conversion Rates
Replace hesitation with authority. Our guided, step-by-step workflow equips your agents to deliver 100% guaranteed answers on the very first call. Remove the guesswork, instantly secure member trust, and accelerate your sales cycle. Proven to drive massive conversion ROI for Fortune 20 carriers.
>30%
Reduced handle time (AHT)
Time is revenue during AEP. Replace manual document searches with instant, deterministic benefit calculations, allowing your existing team to handle significantly higher call volumes.
Zero
Compliance Risk
Eliminate the black box of probabilistic AI. Every answer provided in the sales workflow is 100% auditable and tied directly to the member contract, ensuring complete regulatory protection.
20%
Reduction in CTM & Grievances
Incorrect benefit answers and post-enrollment surprises destroy trust and trigger costly Complaints to Medicare (CTMs). By delivering guaranteed accuracy at the point of sale, you eradicate the root cause of member frustration, driving a proven 20% reduction in grievances and aggressively protecting your Star Ratings.
20%
Increased CSAT & consumer experience
End research fatigue and drop hold times. By empowering your frontline to deliver instant, perfectly accurate benefit determinations on the first try, you don't just solve the member's problem—you secure their absolute trust, driving a proven 20% increase in CSAT and member experience metrics.
+50%
Speed to proficiency
Stop losing weeks to complex product training. Because our engine handles the legal and clinical logic, your newest hires can sell with the precision of seasoned veterans within days.
Turn Complex Benefit Questions into
Guaranteed Sales. Sell with Absolute Authority.
To close a sale, agents must answer complex medical coverage questions—but they shouldn't have to be clinical experts. Sensentia’s deterministic engine reasons and presents information intuitively, supporting natural language and intent recognition. We instantly map an agent's query directly to the underlying member contract to produce answers that are 100% accurate and audit-ready. No guessing. No AI hallucinations. Just the guaranteed truth that drives the close.
A Single Source of Truth. Embedded in Their Workflow.
Arm your captive agents with the indisputable certainty required to close the deal. Sensentia’s deterministic engine plugs natively into your existing CRM and omnichannel platforms, transforming your current tech stack into a mathematically perfect source of truth. Every answer is explicitly tied to the member contract, empowering your sales floor to instantly override prospect hesitation with guaranteed facts, no matter which channel they are selling through.
Call center
Virtual assistant
Web portal
Chat
Mobile app
Find Answers to Complex Plan Benefit Questions in an Instant
SalesSense compiles and presents benefit information in an intuitive, searchable format for immediate access. It enables agents to instantly find the right answers.
This results in game-changing benefit exploration, including less hold time and supervisor escalations, improved average handling time (AHT), reduced errors and omissions, and better overall sales performance and customer satisfaction.
Enter the desired search query with intelligent term support.
Instantly view clear, accurate benefit information in response to your query for all available plans.
Information is available at a comprehensive or summary level with a simple click.
Empower Agents to Be the Experts Customers Need
Agents without accurate answers are ill-equipped to guide customers through the plan-shopping process. SalesSense empowers agents to act as experts on the portfolio of plans they sell, reducing CTMs, grievances, agent turnover, and burnout.
Interface allows agents to compare multiple plans simultaneously.
Color-coded results highlight the best plans for the customer, minimizing guesswork.
Plan benefits are organized logically and focused on the benefits that matter most.
Scale Up Your Sales Team Quickly and Efficiently
SalesSense is optimized for growth, enabling management to scale up teams as necessary to meet business demands and provide outstanding service. The system is designed to minimize speed to proficiency.
Training a representative to use SalesSense takes hours instead of weeks.
The SalesSense interface is incredibly intuitive, with a clean layout and virtually no learning curve.
Team supervisors are free to train more agents rather than answer endless questions born from inefficient systems.
Save Time and Reduce Costs
When taking a high volume of calls, every second counts. SalesSense intentionally reduces call times through increased efficiency and effectiveness. The system was meticulously built to eliminate the need to hunt for plan information.
Agents get to a “yes” quicker when equipped with answers laid out plainly and methodically.
Agents can handle up to 30% more calls and leads with SalesSense than with alternatives.
Meet growing customer demand with fewer agents, saving money on staffing costs.
Calculate your ROI
Cost of service
USD12,333,333
Number of sales
120,000
Staff needed in FTE*
183
*Staffing may differ from required operational hours. CMS mandates sales centers to staff 7 days a week during AEP/OEP, from 8am to 8pm in all time zones. Contact centers must add staff for evenings and weekends to ensure seniors can access necessary information, despite low call volumes.
How SalesSense impacts your business
Reduced Average Handle Time
Lower your estimated cost for handling sales-related calls with a reduced Average Handle Time.
Estimated savings:
$3,700,000.00
Increased volume of sales
Increase sales conversion by 3x or more by providing superior service.
Estimated increase:
36,000
Reduced staffing cost
Reduce staffing costs by increasing productivity for your agents.
Estimated savings:
$4,232,800.00
Additional features to increase efficiency and performance
Plan-Type Filters
As agents qualify prospects, plans can be added or removed from visibility by plan type with a simple click.
Benefit Filters
Benefit filters allow users to search for plans with specific benefits present, making it easier and quicker to identify relevant plans.
Subsidy Adjustments
Quickly and accurately adjust premium, deductible, and copay based on LIS subsidy levels to accurately quote costs.
Plan Segment Hot Buttons
Marketing advertises competitive advantages on specific plans. Hot buttons allow agents to quickly navigate to certain segments, confirm the plan benefit exists, and get back to analyzing plan suitability.
AI-fueled Plan, Benefit, Coverage, or Cost Search
Our system supports queries of common, clinical, or claims language and suggests term entries. Users can select the location or modifier, and the system presents the answer to all plans instantaneously.
Color Coding
Color-coding allows agents to find the most competitive plans quickly. This increases the likelihood of agents of any skill-level selecting more suitable plans for clients based on competitiveness of benefits. Carriers and leadership can set the colors.
Benefits Logically Ordered
Benefits are logically ordered, making it easy for agents to read from left to right. This maximizes understanding for the beneficiaries.
Plan hovers
Hovering the cursor over DSNP & CSNP plans will detail the accepted levels of Medicaid or conditions for enrollment.
