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Artificial Intelligence: The Secret Sauce for Improving Medicare Member Satisfaction and CAHPS Scores

Artificial Intelligence: The Secret Sauce for Improving Medicare Member Satisfaction and CAHPS Scores

by Sensentia | Apr 14, 2021 | Blog

The Centers for Medicare and Medicaid Services (CMS) has announced that Medicare Advantage (MA) Star measures are shifting and will be heavily weighted toward member experience. For 2021-2023, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey...

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