AgentSense, our AI-powered conversational agent solution, provides members with accurate information every step of the way–and 24×7–, from shopping for the best-fit benefit plan to service inquiries such as questions about coverage. Powered by Teneo, a conversational AI technology by Artificial Solutions, our Agent combines Sensentia’s AI technology and deep benefit expertise to accurately model plan data and deliver information through a conversational chat, oftentimes removing the need for contact with a live agent.
Leveraging AI and proprietary plan modeling tools, the Agent connects to a payer’s source of truth to provide contextual, automated answers in a natural language format instantaneously – on any platform and on any device. If there is no answer available or the member needs more help, the Agent will quickly connect the member to a human assistant along with a record of the conversation. Best of all, the Sensentia Agent solution easily integrates with CRM platforms to create a seamless and interactive member experience.
From shopping, to service, to improving quality of care, with Sensentia’s 24×7 virtual agent members experience confident, comfortable communication and lower frustration, dramatically increasing satisfaction and allowing them to truly ‘benefit from their benefits.’
DELIGHTFUL SHOPPING EXPERIENCES
Start with AI
SalesSense enables health plans to provide members with a better, more consistent plan shopping experience by harnessing the power of artificial intelligence.
Backed by Sensentia’s best-in-class AI technology and benefit modeling expertise, SalesSense creates a single source of truth from health care payers’ complex unstructured plan data. We then turn that data into rapid, detailed accurate responses for members shopping for a benefit plan, regardless of the channel. For example, seniors can interact with a live or virtual agent to shop for the best fit Medicare plan and get quick answers to questions like “is my provider in the network?” SalesSense then links the member to seamlessly enroll in the plan.
Give your member prospects an engaging sales
experience across all channels with salessense
Exceptional Healthcare Customer Service Starts with AI
Research Time Reduced
Reduce average call time by 30 sec to 2 min
Improved Plan Accuracy
Return rich, detailed plan data with 99% accuracy
Resolution Rate Improved
Improve first call resolution rates by up to 25%
Happier Customers Across the Board
Boost your customer satisfaction scores
Deflect calls, reduce customer service costs and improve call quality.
ServiceSense enables health plans to provide members with an engaging, more consistent customer service experience by harnessing the power of artificial intelligence.
Backed by Sensentia’s best-in-class AI technology and benefit modeling expertise, ServiceSense creates a single source of truth from health care payers’ complex unstructured plan data, then turns that data into rapid, detailed, accurate responses for members across multiple channels.
HAPPY REPS = HAPPY MEMBERS