Increase member engagement
We know you’re looking for rave reviews. We can help you get them.
Right now, you’re struggling to find ways to keep your members happy and healthy, while also managing the limits of your budget.
But imagine if you could empower members to take control of their healthcare and truly “benefit from their benefits.” With the right solutions, you can not only improve benefit understanding and inspire members to take charge of their own health, but also reduce costs associated with customer service.
It is also possible to delight your members by providing a consistently high-quality experience – whether their interactions are digital or on the phone.
VIRTUAL AGENT Chatbot solution
Sensentia provides members with accurate information every step of the way, from shopping for the best-fit benefit plan to service inquiries such as questions about coverage. Our chatbot capability, powered by Teneo, a conversational AI technology by Artificial Solutions, combines Sensentia’s AI technology and deep benefit expertise to accurately model plan data and deliver information through a conversational chat, removing the need for contact with a live agent.
Leveraging Sensentia’s AI platform, the chatbot connects to a payer’s source of truth to provide contextual, automated answers in a natural language format instantaneously – on any platform and on any device. If there is no answer available or the member needs more help, the bot will quickly connect the member to a human agent. Best of all, the Sensentia chatbot solution easily integrates with CRM platforms to create a seamless and interactive member experience.
INCREASE CONNECTIVITY FOR ALL MEMBERS
Sensentia uses AI technology to translate intricate data arrays into clear, instantaneous answers, so members get accurate information every step of the way. From shopping, to service, to improving quality of care, with Sensentia members experience confident, comfortable communication and lower frustration, dramatically increasing satisfaction metrics.
Our AI technology doesn’t replace human interaction – it augments the human experience by increasing connectivity and making it easier to find accurate facts fast. And Sensentia is a solution for all members. Even seniors find that our user-friendly interfaces and natural language search remove accessibility barriers, so they can access the full range of their Medicare benefits.
The level of detail and the granularity of responses with Sensentia is unparalleled.
Implementing AI software is more cost-effective than hiring more CSRs or implementing a mediocre in-house solution – so your company can save cash while improving member health one interaction at a time.
If rave reviews are your goal, and you want to increase member engagement at every turn, Sensentia is the perfect choice.