Looking for Ways to

Improve Contact Center Metrics?

With Sensentia you can boost member satisfaction scores while reducing the workload of your contact center reps.

How Sensentia Works

Sensentia’s core artificial intelligence technology automatically models the information in any text document and rapidly answers questions against it. You control the source of truth, and our healthcare AI software returns rich, detailed, comparative responses with near-perfect accuracy. Questions are asked and answered through natural language search, forms, or automated dialogue, transforming your structured and unstructured data into actionable intelligence for users ranging from contact center reps, to members, to internal and external stakeholders.

Our best-in-class AI technology – deployed via a simple, user-friendly interface or within your own UI – uses natural language search to turn complex data into meaningful information for diverse user groups.

From shopping, to service, to improving quality of care, with Sensentia members experience confident, comfortable communication and lower frustration, dramatically increasing satisfaction and allowing them to truly ‘benefit from their benefits.

ROI Calculator

Estimated Current Cost for handling Benefits Related Calls:
{{ currentCallCost | currency }}
Call Length Benefits
Estimated Future Cost for handling Benefits Related Calls at reduced AHT:
{{ estimatedFutureCallCost | currency }}
Estimated Savings:
{{ estimatedCallTimeSavings | currency }}
First Call Resolution Benefits
Estimated future cost for handling benefits calls with increased FCR:
{{ estimatedFutureFCRCost | currency }}
Estimated Savings:
{{ estimatedFCRSavings | currency }}
Call Volume Reduction from Self Service Benefits
Estimated future cost for handling benefits calls with self-service option:
{{ estimatedFutureSelfServiceCost | currency }}
Estimated Savings:
{{ estimatedSelfServiceSavings | currency }}
Total Estimated savings:
{{ estimatedTotalSavings | currency }}

Co-Insurance

Deductibles

Authorizations Request

Exclusions

Conditions

Limits

Co-Pays

Out of Pocket

Referral Requirements

Inclusions

Benefit Maximums

Notes

Co-Insurance

Deductibles

Authorizations Request

Exclusions

Conditions

Limits

Co-Pays

Out of Pocket

Referral Requirements

Inclusions

Benefit Maximums

Notes