Looking for Ways to
Improve Contact Center Metrics?
With Sensentia you can boost member satisfaction scores while reducing the workload of your contact center reps.
How Sensentia Works
Sensentia’s core artificial intelligence technology automatically models the information in any text document and rapidly answers questions against it. You control the source of truth, and our healthcare AI software returns rich, detailed, comparative responses with near-perfect accuracy. Questions are asked and answered through natural language search, forms, or automated dialogue, transforming your structured and unstructured data into actionable intelligence for users ranging from contact center reps, to members, to internal and external stakeholders.
Our best-in-class AI technology – deployed via a simple, user-friendly interface or within your own UI – uses natural language search to turn complex data into meaningful information for diverse user groups.
From shopping, to service, to improving quality of care, with Sensentia members experience confident, comfortable communication and lower frustration, dramatically increasing satisfaction and allowing them to truly ‘benefit from their benefits.
ROI Calculator
Call Length Benefits
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- Estimated Savings:
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First Call Resolution Benefits
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Call Volume Reduction from Self Service Benefits
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Co-Insurance
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Referral Requirements
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Benefit Maximums
Notes
Co-Insurance
Deductibles
Authorizations Request
Exclusions
Conditions
Limits
Co-Pays
Out of Pocket
Referral Requirements
Inclusions
Benefit Maximums
Notes